Reporting Problems. If you have any problems with your order, please email us immediately at firstname.lastname@example.org. If you are missing any pieces to your order please contact us within 5 business days to report the missing pieces, and we will then process the request for parts. This process can take up to 14 days depending on availability.
Requests for Returns & Exchanges. If you wish to make a return or exchange for any reason, please contact us within 7 business days of receiving the order. You are responsible for paying for return shipping and must return the item within 14 days of receiving it.
Damaged and Missing Items. If items arrive damaged, we reserve the right to replace the damaged part or send out a new item to satisfy the order. If items arrive with missing pieces, we reserve the right to send out missing pieces to satisfy the order. If you do not want a replaced item, it is treated as a return, and all conditions will apply if customer refuses replacement. If you do not want missing pieces to be provided, it is treated as a complete item.
Canceled Items. Transactions already processed that are cancelled after 24 hours may incur a 3% transaction fee charged by our credit card companies.
Shipment. We do not reimburse any shipping charges to or from you the customer. Products will be delivered unless customer cancels their order prior to shipment. Once the item has shipped out, any cancellation will be treated as a return and will incur all shipping charges and re-stocking fees.
Condition of Returned Items. All returns for any reason damaged or otherwise need to be in original manufacturer packaging and unopened/unassembled.
International and Custom Orders. All international and custom orders are non-refundable and non-returnable once the order is placed. If any such items is refused or returned, no refund will be given.