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FAQs

What are your business hours?

We ship orders and answer emails Monday-Friday 9am-4pm EST.  We are closed for most US holidays. If you contact us outside of those times, we'll get back to you as soon as we're back in our office.

Will I be charged sales tax?

Prices displayed on the website do not include sales tax. Sales tax will only be charged if your shipping address is within the state of Georgia.

How will you ship my order and how long will it take for me to receive it?

Orders are processed and shipped within 2 business days. Shipping times depend on the shipping method chosen at checkout. Pre-Orders will ship within the estimated timeframe listed on your order.

How much is shipping going to cost?

Domestic shipping is $10 for every 10lbs.

Do you ship internationally?

Currently, we're offering international shipping to Canada and The United Kingdom. We offer a few of international shipping options via USPS and DHL. We cannot promise a specific arrival date. Sometimes packages are held up in Customs for what seems like no reason. We are not responsible for any additional customs or duty fees and we cannot estimate these charges. 

What is your return policy?

If for any reason you are unhappy with our products we will gladly exchange it or refund you. Please email returns@thetypesetco.com within 20 days of shipment date to initiate a return or exchange. All refunds and exchanges will be processed within 10 business days of receipt of the item in its original condition.

Can I give a Type Set to a child?

No. Our Type Sets are not made for children. They include small plastic parts and rare earth magnets. Keep away from children and pets.

Can you recommend board and Type Set combo?

Of course. The black and green chalkboards pair perfectly with white or gold letters and the whiteboards looks fabulous with black or gold letters. Also, magnetic stainless steel refrigerators look great with black, white, or gold letters.

What materials are used in a Type Set?

Our letters are made of injection-molded ABS plastic with neodymium magnets (also known as rare-earth magnets).

Where are your products manufactured?

Right now, all of our products and packaging are made in China.

Magnets don't work on my refrigerator. Where can I use these alphabet magnets?

That's too bad. Your refrigerator is made using medical grade stainless steel. We created our magnetic letter board slates for this very reason. They allow you to use our Type Sets anywhere you like, throughout your home or office.

Why do some of my gold letters have a line through them?

Great question! Those are called "flow lines." They are part of the process and not considered a defect. If you want to get your geek on – our metallic letters are made with metallic gold flakes and when the plastic/metal combo is injected into the mold it flows around and fills the cavities. When the mixture meets in the middle of a character, it has cooled slightly and creates a little line where the metal flake has concentrated.

How many words can I spell with my Type Set?

It depends on how many times you want to spell pizza. Our sets contain 160 letters, numbers, symbols and punctuation.

My set is missing a character, what can I do?

Oops sorry about that, as you know our sets are assembled by hand so there's the possibility of human error. Don’t worry just let us know within 10 business days of your purchase and we’ll send you your missing piece free of charge.

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