Prices displayed on the website do not include sales tax. Sales tax will only be charged if your shipping address is within the state of Georgia.
Orders are processed and shipped within 2-3 business days. During sitewide sales, it may take up to 3-5 business days for orders to ship. Our flat rate shipping is either UPS Ground, USPS First Class or USPS Priority Mail and these usually take 3-8 business days to arrive depending on how close you are to Georgia.
We mainly use UPS Ground and USPS First Class or Priority Mail. UPS Standard is used for orders shipping to Canada. All other international orders will be shipping using DHL Services.
It depends on where you are. Orders processed here will take 3-8 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email. Bear in mind that we do not have control over shipping companies and their turn-around times.
For US domestic, contiguous orders over $125 ground shipping is FREE! For orders under $125 we have subsidized rates ranging from $6-30 – this means that we absorb a lot of shipping costs on behalf of our customers. We do not hide our shipping costs in the price of our products. We also list additional shipping options should you need your order sooner.
If for any reason you are unhappy with our products we will gladly exchange it or refund you. Please email email@example.com within 20 days of shipment date to initiate a return or exchange. To receive a full refund of the purchase price (minus all shipping fees), all items must be received back in new,unused, unopened condition. All refunds will be processed within 10 business days of receipt of the item in its original condition. Please read all of our FAQs before deeming your purchase damaged or defective.
Currently, we're offering international shipping a select few countries outside of the USA. We offer a few of international shipping options via USPS, UPS and DHL. We cannot promise a specific arrival date. Sometimes packages are held up in Customs for what seems like no reason. We are not responsible for any additional customs, taxes, duty fees and/or brokerage fees and we cannot estimate these charges. All international orders are considered final sale.
That's too bad. Your refrigerator is made using medical grade stainless steel. We created our magnetic letter board slates for this very reason. They allow you to use our alphabet magnets anywhere you like, throughout your home or office.
Although our letters have strong magnetic backings, they will not work on glass magnet boards.
Our classic letters are made of injection-molded ABS plastic with neodymium magnets (also known as rare-earth magnets).
Our soft letters are made of a soft foam material with rubber sheet magnets.
Most of our products and packaging are made and/or assembled by hand in China, but our block easels are made in our own workshop. We're working on a few other things that will be made in the USA.
Our soft foam alphabet magnets are toy tested for ages 3 and up, but we recommend adult supervision as they do contain small parts.
Oops! Sorry about that! Our sets are assembled by hand so there's the possibility of human error. Don’t worry just let us know within 20 business days of your purchase and we’ll send you your missing piece free of charge.
Of course. Email us and we would love to send some recommendations!
Of course! But they were not created for this purpose so our sets do not include the amount of numbers that food establishments usually need to create a menu. We will not break up a set in order to sell separate characters. We might eventually create a number add-on pack, but there is nothing in the works at this time. If you're interested in purchasing more than 10 sets, be sure to email us for a special discount code.
We always recommend seasoning your chalkboard before adding chalk – this prevents that ghosting effect when you erase. We wrote an article about it here. To clean the board using the dry method, simply wipe with a paper towel, cloth, or felt eraser. To wet erase it and get it back to that deep vibrant color, wipe down your board with water or mild cleaner (we like Windex with vinegar).
Our soft magnetic letters have been tested and passed for US and Canadian toy standards.